Time Strapped? Revisit How You Spend Your Time

Like many women there are times when I feel time-strapped to fit everything in.  So I was interested to read an article on how to get an extra hour out of my day.   

There are several culprits that eat away at our time – too many face-to-face meetings when a decision could just be made without the meeting. For the perfectionist, procrastination was another time guzzler, as the strive to make something perfect stopped us starting in the first place. The article also touched on our inability to value and use free time without feeling guilty.  When you own a business, the day is never done and if you work from home, it is even harder to close that door and leave the work behind.  

Certainly in terms of meetings, I get a lot of requests for face-to-face meetings and much as I love to meet with people, I am finding it harder to do and have become stricter about with whom I meet.

One screening tool I have introduced of late is asking people to send me information in writing, so I can determine if it is worth our time getting together or whether we can just talk over the phone. I often then hear nothing and the request fades away.  That’s when I know it is not a win-win situation, but someone trying to sell me something or hook me into something I don’t want to do.

Another point that the article raises is that it is not just the meeting that eats into your schedule, but the time prior to the meeting when you don’t start anything important because you know you will have to leave it unfinished. And then there’s the time afterwards when you have to change gears and switch back to the work on hand. 

I remember years ago being on several committees with one woman who started to evaluate the use of her time.  We nicknamed her “The Terminator” as she would ask questions at the meeting like – Why are we meeting? Do we still need this committee?

And she was right.  Often we get locked into meeting or serving on a committee, because we’ve always done it, not because there is a need.  When the purpose of the meeting/committee has been achieved, maybe it is time to say “Congratulations, we’ve achieved what we set out to do.” and end it there. 

What’s the answer?  The article suggests we take an audit of our time and how we use it. By examining it more closely, we likely will find areas that we can change and curtail and more importantly, they say, reframe how we look at quality time and the value of taking a break.  

The Personal Touch

It has been over a year since I started our LinkedIn group for Company of Women and we have over 1,000 members from around the world. That’s pretty neat when I consider that I really just started it on a whim, thinking it would be a way to get us involved in the social media arena. 

Back then, women were quick to join and I must admit to a moment of panic as I fretted about what to do with the group. As I wrote in my book, I decided to ask the women involved what they wanted, and you know what that has worked. Often there are as many as 15-20 discussions going on at one time, and women are listening and giving each other good advice. 

But I am still old-fashioned – I like meeting people face-to-face. It’s a bit like dating online, there comes a time when you need to meet in order to deepen the relationship. 

Recently I have been running our Company of Women 101 sessions myself. In the past I had delegated them to staff, but you know what – I am excited to doing them again. It gives me an opportunity to meet new women business owners, to build relationships and to share my passion for Company of Women and what we have to offer. 

So yes, get involved in social media, but don’t forget the personal touch, that’s the icing on the relationship-building cake.

Jack’s Legacy

Like many Canadians I watched Jack Layton’s funeral. It was a moving tribute to a man who represented and crusaded for ordinary people from all walks of life. Like his inclusivity when he was alive, the people who spoke, sang and performed at the service were all speaking to his warmth, passion and interest in equality for all.

No matter what your political stripe, people admired and respected Jack. He represented a type of politician that we rarely, unfortunately, see – someone who was honest, treated everyone with respect and valued the opinions of others. He was authentic.

You just hope that his legacy will live on and that the politicians in the audience listened, reflected on his message and determined to change the way they do business. Like many, I am tired of the hostility, game-playing and manipulation that has become an integral part of politics today.

Too much time is spent trying to win a point, to score a slight against an opponent, instead of finding ways to work together, to improve Canada and to focus on what is important.

We need hope, optimism and love. We need Jack’s vision to live on. We need to be proud to be Canadians.

Getting Past Myself

This week I met with book coach Sabaina Malik to talk about how to literally get the word out about my new book – Day by Day - Tales of Business, Life and Everything In Between.

As she talked about what I could do to create a buzz about the book, I realized that what was holding me back, was me. “You’re too modest, Anne.” she observed. Like many women, I am uncomfortable about selling myself and given that the book is about my life and the lessons I have learned – it really is all about me.

Why do we do that? I’ve had a very successful career, have accomplished a lot and I believe I have made a difference in the lives of others; so it’s not that I lack confidence in myself, yet I still hold back from tooting my own horn. Maybe it is my British background, because growing up in the UK, it would be deemed highly inappropriate to brag about yourself.

Maybe we need to follow the example of our southern sisters because they don’t seem to have the same difficulty in selling themselves. But there is a fine line between being confident and being in someone’s face.

Or maybe I just need to take my own advice because in the book I talk about slaying dragons and facing fears head-on. My fears there concerned driving into the unknown, especially on highways and public speaking – and I am getting better on both fronts.

But I sometimes wonder if my fear in this instance is the fear of failing, that people won’t like my book, and because of its content, by extension won’t like me. There I said it. As Jane Fonda said the other night, the disease of pleasing. I know better and I need to get over myself.

“But the other challenge,” Sabaina remarked, “is that people see you as the founder of Company of Women, not as an author.” So she recommended that I first start to identify myself as a writer because if I don’t believe it myself, how can I expect other people to.

My homework is to write my bio as an author, which given this is my third book, shouldn’t be a stretch, I just have to remember I can write.

So let me start by introducing you to Anne Day, author – OK Sabaina - accomplished author.

Memory Lane

At the risk of aging myself, do you remember that song How Much is that Doggie in the Window? It was one that my father would sing to me when I was a child.

So you can imagine my delight when we spotted this little dog in a shop window. It wasn’t a pet store, just a general shop that sold assorted items. The dog clearly belonged to the owner and did not seem too happy to be there.

When I used to teach the course Your Child’s Self Esteem I would often ask the parents to reflect back on their own childhood and identify a time when they were happiest. The most frequent answer – special time spent with a parent.

Seeing that dog brought back similar memories for me. My father would have chuckled at the photo we took and worse, would likely have burst into song. Not a good thing.

Summers Past

On a recent radio show with Jann Arden, she was asking the audience to phone in and talk about their worst summer job. It was fascinating to hear what people had to say and that day I asked several people the same question and got a similar reaction – in that people said they took what they could get to earn some money. Is that what happens today? I wonder.

It is good to reflect back on where we have been. I had numerous jobs over the summer months, but one of the most boring, and therefore in my estimations the worst was packaging letters of the alphabet in a company that produced letters to go on briefcases and the like. It was tedious and did not require much thought, other than knowing the alphabet.

Another time I worked as a chambermaid in a hotel and discovered what slobs people could be and how well or not, they treated people in service. Then there was the time I worked in the kitchen of a hospital, delivering meals to patients.

It seems to be me that I have come a long way from those early more menial jobs, but it is good to remember where you started. What about you? What did you do?

To me those summer jobs built character and an appreciation of what you didn’t want to do when you grew up.

Are you a giver or a taker?

Recently over lunch a friend and I shared different stories of how someone had taken advantage of us. As we chatted we came to the conclusion that in life there are givers and there are takers.

When you are giver, it is second nature to want to help someone. I remember years ago meeting up with someone who was starting a group similar to Company of Women. I shared information freely, wanting to help her be successful and avoid some of the mistakes I’d made.

Imagine my surprise when I went to her launch to see not only how she’d benefited from my advice, she’d copied everything we did. I mean everything. Even the website looked like a replica. Now I have to take some ownership for the outcome because I never spelled out that she couldn’t copy our material but that was because it never crossed my mind that she would. I guess I was naive.

I am not sure if it is this tight economy, but more and more I am bumping up against the takers, who put making money (for themselves) above all else. And I never learn. I guess I see everyone through my own rose-tinted glasses, and believe that they will work with the same integrity I bring to my business.

But sadly no. As both my friend and I have found. It is discouraging, and it makes us givers, less willing to give and more cynical about these “win-win” alliances.

I guess at the end of the day, all you can do is take responsibility for your own actions. Act with integrity, and know that at least you can sleep at night, having been true to your values.

It’s a Small World After All

I know, I was supposed to be on vacation, but I couldn’t resist buying a British business magazine when I was in the UK.

The UK, as an aside, is a country that has a magazine for every topic and hobby, and yet few small business magazines, so I was interested to read Start Your Own Business.

You can therefore imagine my surprise and pleasure to find our very own Sarah Prevette of Sprouter, highlighted as one the top twenty young entrepreneurs. Her photo was the first one I saw as I turned the pages. Way to go Sarah.

But it made me realize that we really are doing business on a global scale. No longer are we limited to our local communities, and with the Internet, the whole world is open to us.

Makes me think of a song from my parents’ era – In his hands he’s got the whole world. Well you know what, so do we. It may be fair to say that the only limitations are those we place on ourselves. So think big, think global.

All in a Day’s Work

Well it’s official. I am a farmer’s wife. I just gained my badge.

Let me explain. This year we have taken on six cows, and like their predecessors, they have tended to keep a low profile, and we only eyeball them when they come up to the trough for water, which given this heat, has been more often than usual.

So as I was driving down our driveway, heading for the office, out of the corner of my eye I spotted one of our cows – in an open field, far from where she should have been. She was guzzling with glee at the new fodder in this field, unperturbed that she now had an audience – a rather well-dressed one at that!

We have a farmer who helps with the cattle, so I went over to give him a shout. Fortunately he was up (it was early) and over we went to round up our delinquent cow.

After quick debate, we decided the best way was for the two of us to get her to voluntarily take herself back to the field.

Hugh chased after her and as a result, she headed in my direction. Now I don’t know about you, but I am not well-versed in what to do when a cow is coming straight for you, or for that matter, on how best to get it to go anywhere.

So I stood firm, waved my arms and shouted Whoa. I know – it’s a cow, not a horse, but hey – it worked and after a couple of shouts of whoa – she jumped, yes jumped, over the fence to join her buddies.

Lesson learned – there may be some merit to the rumour about the cow jumping over the moon – because they can sure jump.

Thumbs Up

I have a confession to make – I am container-challenged.

It’s a recent phenomenon, but I know it's not going to get better, only worse.

And it is not selective – cans, bottle tops, lids, jars of jelly – you name it, I have trouble opening it.

Why? One of the joys of aging, I guess, is that I now have arthritis in my thumbs. Let me tell you – you don’t realize what you use and need your thumbs for, until it becomes hard to use them – the button on the electric tooth brush, the can opener, even flushing the toilet.

So for Mother’s Day this year my kids bought me every gadget known to man to help me open those elusive jars and cans. The dog is sure happy – his meals are looking up again.

And now those screw top wine b bottles are opened with a quick twist.

So cheers! I am giving these gadgets the quick thumbs up.

Check Your Motives Before You Write

In a recent blog, Seth Godin advocated keeping our writing simple. So often he points out, people take forever to get to the point, use long words and jargon and are frankly quite boring.

I’ve often found so much depends on the purpose of the writing. Is it to educate and inform the reader? Or is it more about you, and the opportunity to show off your knowledge?

Your reason for writing will impact the way you write. When you are genuinely trying to get a point across, or hopefully educate the reader, then there’s less jargon and the wording is simple. When it’s all about you, and this opportunity to showcase your “stuff,” people tend to trot out their most elaborate vocabularly, try to sound superior with their use of jargon and are often long-winded, reluctant to give up the “written” stage.

Years ago when I was working as a consultant I was asked to synthesize several lengthy research documents into ten pages that would convey the research findings in layman terms to a group of school trustees. I did it but not without some challenges from one person on the committee. She wanted some of her statistical data included but from my perspective it didn’t add to the knowledge of the readers, and in fact could have confused them as it introduced another tangent to an already complex topic.

Truth was she wanted it included because it highlighted her expertise, not because it would add to the learning. Our ego is a funny thing and it can sometimes get in the way of doing what’s right; of forgetting about the reader and putting ourselves first instead.

As an editor I often come up against the writer’s ego, and sometimes the writer can’t take the objective observations about their piece, forgetting that my goal is to make an article understood and valued by the reader.

Contrary to their belief, it is not all about them. It’s not personal. It’s about getting the point across succinctly and in an interesting way that will hold the readers’ attention.

So next time you have to write something, ask yourself why am I doing this? Your answer may shape what you produce and when it is more about the reader, and less about you, you’ll find the right words.

Stiffer Rules Around Spam

Are you ready for the new Canadian Anti-Spam Legislation (CASL) Bill C28 which will be enforced later this year? This law requires express consent for most commercial-related messages. It also requires that you inform consumers about how personal identifiable information such as an email address will be used.

And ignore the law at your peril, because the fines are steep, with a potential penalty of $1 million for individuals and $10 million per business per day. With C-28, the burden of proof is on the sender and marketers must clearly inform consumers about what exactly they are opting in to and you need to articulate your privacy policies.

Here are a few steps you can take now to get ready for when the law is enforced.

• Outsource your direct e-mail marketing efforts to a reputable e-mail sending service like Constant Contact
• Clean up your mailing lists.
• Get consent from people now.
• Avoid renting or buying lists.
• Adopt e-mail best practices based on permission-based marketing.
• Have an opt-out option on your e-mail marketing

A word of caution, picking up a business card from a display at an event, and then adding the person to your email list, does not constitute permission-based marketing. If the person handed you the card, maybe, but if they don’t remember you, never met you at the actual event, you run the risk of your email being considered spam and that could be a costly error on your part.

Fine Line - Lessons from News of the World

We were in the UK when the demise of the News of the World newspaper occurred. We even purchased the last issue which highlighted the stories they'd run in their long history as a newspaper. You know, much as I disapprove strongly of the hacking and the strategies they used to get a lead on a news breaking story, they actually had been responsible for exposing a fair number of crimes and scams over the years. It is too bad they crossed the line.

Because, it is a fine line between investigative journalism and intruding in people’s privacy, particularly at a low point in their lives when they’d tragically just lost someone dear to them. Now that is both criminal and inhumane.

It speaks to the overpowering ambition of some people/organizations where getting the story and the “supposed” kudos for being the first to reveal all, takes over from decent, human behaviour. I wonder if the journalists involved ever questioned themselves, or chose to ignore their gut feeling that what they were doing was wrong. To them, the means justified the end result.

In business we also face decisions about which path to take to realize our goals. My advice, listen to your gut. Don’t do something where someone will get hurt, because at the end of the day, the person most damaged will be yourself and your reputation, and that can be hard to repair.

Writing My Way To Success

On Tuesday as editor of the Puslinch Pioneer, I had the pleasure of presenting the Pioneer’s award to a young girl at the local school.

It took me back to when I was in high school and was editor of the school newsletter. Little did I know back then that I would end up with several careers where strong writing skills were a requirement.

First it was funding proposals to get funding for the charities that I worked for; and then it was writing a parenting column for the local newspaper. Later I became editor of a national parenting magazine.

During my stint at government, I wrote briefing notes for politicians and a successful $13 million cabinet submission to fund women’s programs. While in my consulting practice, I often wrote lengthy reports with recommendations on service delivery or I would be hired to take a long document and synthesize the main concepts and translate it into terms that the layperson would understand.

I list all this because it just shows that our skills are transferable and my writing skills took me from being a fundraiser to a funder; from being a columnist to being an editor and from being a consultant to being a marketer; and from being a publisher to writing a book. The bottom line is that my writing skills were my entry into a diverse world where those skills were not just required, but valued.

So often I look at young people and they seem paralyzed by fear about making the wrong career decision, when in reality, if they have an employable skill set, they can find work in many industries. It is honing those skills that will bring them a career that is interesting and worthwhile.

As parents we need to help our children discover their talents, because, while it may not always be that obvious, all of us come to this world with our own unique set of skills, attitudes and talents. It is uncovering their passions that will help them to find their way.

The Battle of the Bulging Inbox

It has been a month now since I cleaned up my act – email wise – and I am proud to say that I am still managing the flow of emails. In fact I have become quite competitive about it – with myself and others in the office, and have taken to bragging about how few emails remain in my inbox.

Guess I’ve become a bit like the former smoker – nothing worse – with little tolerance for others who have not seen the light and changed their ways. But you have to reach rock bottom (6,500 emails did it for me) to recognize that something has to change.

However, the real test will be when I get back from vacation. Two weeks away and I will have to navigate my way through hundreds of emails. Having shed the weight of all these emails, I am determined, like the weight-watcher, to stick with it, because it is freeing and I feel tons lighter with all those emails gone. Forever.

It's a numbers game

Last week’s Fifth Annual Journey 2 Success Conference seemed to be all about numbers in a way. First it was a sold-out event, with over 208 women participating which thrilled us, as the conference is expensive to put on and so every year we take the risk and just pray we will get the numbers.

Our first speaker, Dr. Elaine Dembe, spoke about the ten characteristics of resilient people, while Dianne Buckner, host of Dragons’ Den, shared her observations on the top ten traits of successful entrepreneurs and we ended the day discussing the eight tenets of leaders.

Sandwiched in between, we heard from a panel with Julia Hanna, a businesswoman who has owned four successful restaurants, all of which are still running in an industry where 90 percent close in the first year.

Nadja Piatka, on the other hand, built her food manufacturing business, as she says herself on adversity, with only $500; baking muffins in her kitchen. Today she has a multi-million business selling her products to McDonald's and Subway.

Our third panelist, Lesley Andrew had also beat the odds, turning her learning challenges into a successful creative career, and when she sang It’s a Wonderful World in her beautiful soprano voice, there was hardly a dry eye in the room.

Back in school many of us may have struggled with math. Today likely many people have the same quandary with social media. What’s Twitter? How do I link-in? Isn’t Facebook just for young people? With only thirty minutes, Lisa Kember was able to give us a quick overview with some great tips, but it still raised more questions than answers for newbies in the crowd.

So when I announced that we were launching Techie Tuesdays in the fall, when the women can learn hands-on, there was a lot of interest in the crowd. Just like math, it’s important we grasp social media because it is the way of the future. And talking of numbers, the good news is that the price is right – most of it is free.

No matter what your business is – it truly is a numbers game. Number of customers, how much money you have invested in your business, your cash flow, and in our case, numbers of bums in seats. It is all a risk, but when you know your numbers, when you pay attention to them, you stand a better chance of succeeding.

The date for our next conference has some interesting numbers too – June 12, 2012 - a date to remember. Hope you will join us.

Please Be Seated

There’s been a real buzz this week about our conference and with the flurry of last minute registrations, it’s clear that women really want to be there. And they are coming from all over the province from Sault Ste Marie, Haliburton, Peterborough to Ottawa.

This is our fifth conference and I have to say everything has just fallen into place. We know what we are doing, have a system in place and it has, touch wood, gone like clockwork. Of course, you can never tell what can happen the day of the event but by that stage it is more a case of going with the flow and making it work.

As I sat with the seating plan, trying to make sure that with each change in seating (there are three), no one was sitting with someone they had already met, I felt like the wedding planner. I am not sure people realize how much planning and consideration goes into making events like weddings and conferences work so everyone gets the most out of the experience.

I used to do the seating plan for the annual ATHENA Gala, and would spend hours trying to make sure I’d grouped people appropriately. Now that was often for 400 people and I have to confess towards the end, I would start to question why I was making such an effort. Then I would hear back from people that their table was special, and it seemed all worthwhile.

Same with the conference. I started off trying to assign people to groups where I thought there might be some synergy, but the closer we got to midnight, the more I began to rationalize to myself that someone was in that group because they were meant to be, nothing to do with my engineering the connections. After all, it’s up to every participant to make the most of the experience.

So three more sleeps and it will be all over for another year. I always find myself on a downer the day afterwards. It is such an anticlimax – months of work and preparation and it is over in a flash. But hopefully the knowledge, learning and connections the women gain through the conference will carry on for months to come.

Stretching the Truth

There are some business lessons to be learned from the two recent cases of people who stretched the truth on their use of the HOV lane.

First there was the pregnant woman who claimed that there were two passengers – herself and her baby. She was certainly sort of telling the truth, but it was a very generous interpretation of the rule. The second case was much more devious and the man was charged. What did he do? He had a blown-up, dressed doll in the car. To me this was a blatant attempt to beat the system. He just wanted to reach his destination faster.

But it didn’t really pan out the way he expected I am sure. When we try to take short cuts, stretch the truth or exaggerate about what we have achieved or can do, we run the risk of getting caught out and bringing discredit to our reputation. Honesty is the best policy.

In business, I’ve met people who oversell what their product can do, or what benefit they can bring to an organization. Plus you never know who knows who. I never forget reading a resume in which the person claimed to be the lead in a certain project. She wasn’t to know that I would be reading her resume but as the person who HAD been in charge of the project, I could quickly attest that this wasn’t true, which caused us all to question what else was false or a stretch of the truth.

The English language is a persuasive tool that can be used to mislead others. We hear what we want to hear, rather than the actual truth. Over the years I have been nominated numerous times for the Canadian Woman Entrepreneur of the Year award. When you say it quickly, it might sound as if I actually won it, but I never have. It is those sorts of interpretations which yes, can work in your favour but you have to be careful.

When you exaggerate about what you do, or give off a false air of self-confidence, it can come back to bite you. I’ve noticed that I will chatter on about my accomplishments when I am feeling insecure or feel the need to prove myself, but afterwards I regret it. I now really try to catch myself before I get caught up in that cycle of insecurity.

Having said that I am a big component of faking it until you make it – but it has to be done with honesty, not by totally misleading the other person.

Yup, honesty is the best policy. Be who you are, warts and all. People will respect you for your authenticity. Taking short cuts doesn’t always mean that you reach your destination faster. Sometimes it can derail your plans.

BLITZING MY INBOX

How many email are lingering in your inbox? That many? If I had to answer that question at the beginning of the week, my answer would have been 6,500. Yes – six-thousand-five-hundred. Now ask how many I have? Ten – one-zero.

It took me all day. I closed my office door and hunkered down to sort through them all. Many were deleted, others transferred to the appropriate folder and some were replied to, with great apologies for the delay.

Every year around this time, I declare war on my inbox, but I can honestly say this is the first time I have systematically worked my way through them all. One year I started off, grew impatient and just deleted them all. Error. A step I later regretted when I was looking for a crucial email.

So this time I am literally starting with a clean slate. How long do you give me to keep this up? My challenge is I get hundreds of emails a day, so it is hard to keep on top of it all. But I am competitive with myself so maybe this time it will work.

And if you haven’t heard back from me – don’t worry – you are on the list!

WE CAN DO IT - WITH A LITTLE HELP FROM OUR FRIENDS

Bringing a group of powerful, strong women together is always exciting. The fact that they all owned their business, were successful and leaders in their own right, made the meeting even more dynamic and you could feel the energy in the room.

On Thursday, the National Task Force on Women’s Business Growth held its fourth roundtable – this time in Toronto. Three roundtables had already taken place across Canada, and I suspect the conversations were similar.

While more and more women are starting their businesses, the growth of their ventures is slower to their male counterparts. Why is that? And more to the point, what can we do to change this situation? These were the topics under discussion at the roundtable.

We had sixty-four women in attendance, representing all types of businesses. Following a report on the latest research, a panel presentation from three successful entrepreneurs, the women were divided into groups to look at supplier diversity and procurement; access to capital; adoption of technology and training needs.

As the facilitators from each group reported back, you could see some common threads. First women needed to be more confident in their abilities to succeed and to actively seek out opportunities to grow their businesses, and it was identified that role models and mentors were needed who could show the way.

Another frequent observation was a lack of financial literacy which hindered growth. As a result, accessing capital became a scary prospect and one that women often chose not to pursue.

We actually had three groups of women from the IT sector which was gratifying to see as so often they are striving to get ahead in a male-dominated industry and they came up with all sorts of innovative strategies to keep us connected and supporting one another.

Different mechanisms and delivery options were considered in terms of training so as to fit into the busy schedule of women business owners and it was recognized that women business owners often seemed reluctant to invest in themselves.

And talking of time, we ran out of it. We’d been together for four hours and the meeting ended on the cusp of exploring solutions that could help and support women business owners. But this was just the beginning, and having the women all in one room to start the dialogue gave credibility to the need for change and the desire for it to happen.

Stay tuned.

STAY STATIC AT YOUR PERIL

I’ve just been watching a show about a bakery that needs to change - its products to meet the needs of their clients and the layout of the store so it becomes contemporary and attracts younger shoppers.

The owner is really set in her ways and despite the expert’s advice and a tour of successful bakery, is digging her heels in because she doesn’t want to change what she is doing. Actually she is not listening – to her customers or to the expert they’ve called in to save her bakery.

No one says change is easy but if we stay complacent or set in our ways, then the outcome is not likely to be positive. As Einstein says “insanity is doing the same thing over and over again and expecting different results.”

After doing a trial run with different breads, the owner has to acknowledge that there was lots of interest in the new, healthier types of bread. However, while she has agreed that the speciality breads might work, she is taking short cuts and using bread mixes instead of making the breads from scratch. From the expert’s point of view, she’s totally missed the point and her controlling, passive aggressive behaviour is dooming the move forward.

Her rationale for her resistance is that she has been running her business for over 36 years and done well, thank you very much. I was in awe at the expert’s tenacity in trying to get her to change her mind but in the end, the business owner turned down all the ideas and suggestions.

So how set in your ways are you? Are you open to change? What does it take to get you to change direction? A decline in revenue or customers; constant feedback emphasizing something you don’t want to hear? Well, ignore at your peril. Even the most successful business cannot rest on its laurels, part of staying successful is staying current and innovative.

Plus, don’t you get bored with the same old, same old? I do.

MORE PRODUCTIVE EMAILS

How many emails do you get a week? I don’t know about you, but if I am out of the office for just a day, I am faced with hundreds of emails from people, all expecting an instant reply from me.

At a recent conference, I had the opportunity to hear Elaine Stirling, author of The Corporate Storyteller: A writing manual and style guide for the brave new business leader who shared tips on more efficient use of emails. Too often she says, we waste people’s time by not being specific about what we want and by when, which results in several emails going to and fro until this information is nailed down. How true.

She also encourages people to set the stage for their email message, with a quick courteous sentence that allows you to check in with the person or helps them clarify who you are and where you met.

Being visual, I truly got her statement about white space and how a long, dense email is intimidating before you even read it and in fact may result on you not responding straight away. Introducing paragraphs or better still headings, makes it much easier for the reader to grasp what you want.

She suggests that the closing sentence should revert back to the personal and be friendly, helping to build the relationship between yourself and the recipient.

So often I write what I want and then it seems too stark and to-the-point, and so I go back and inject the email with more of a personal tone at the beginning and at the end. And it would seem I am on the right track.

Elaine recommends that when we send an email we take three steps :

1. Why I am writing this
2. What you need to know to take action or make a decision
3. What I need from you and when.


When we outline what we need, why we need it and by what time, there is no confusion and best of all, we save time – for everyone.

ENTERING THE DEN

Some call him a Shark, others a Dragon. But meeting Robert Herjavec of Dragons’ Den fame was less scary than you would think. He’s actually a likeable, down-to-earth, shrewd businessman who has worked hard to achieve his success.

Along with several other “media,” I had the opportunity to sit in on a media conference before he spoke at the Toronto Entrepreneur launch this weekend. What first struck me however was the length of his hair - it was longer than I thought. Overlapping on his collar, it gave him a younger look and he is a lot slimmer than he appears on television, but they say that the TV adds ten pounds.

He talked about the role Dragons Den has played in making entrepreneurship sexy. It is now considered cool to own your own business and at a recent talk at Wilfrid Laurier, he was encouraging the students to “become great at something you do and the money will follow.”

Being on the show he has seen many budding entrepreneurs and he encourages anyone thinking of pitching to the Dragons to do their homework, do the math. “When we ask you what you want the money for – don’t say marketing, “ he advises. “You are wanting us to invest in your business, be prepared for real world questions because if you can’t answer them, then you are in trouble.” he adds.

His parents who came to Canada with nothing and who could not speak English, are his inspiration. Because of the sacrifices they made for him, he was determined to be successful. In the early nineties, he was waiting on tables at a local restaurant and launching BRAK systems in his basement in between shifts.

Ironically, while the Dragons often seek a share of the business in return for their investment, Herjavec himself prefers to keep all the equity to himself. He wants to own his businesses 100 percent.

Herjavec sold his first business to AT & T for $100 million. At the time he was offered stock or cash. Unsure which way to go, he asked his accountant and other advisors, who recommended he take the stock. But that wasn’t sitting right with him, so he asked the one person he knew who would give him an honest answer – his father – who said take the cash. He took the cash but a few months later the stock value was on the rise and he started to question his decision, however not much later, the company folded. Had he taken the stock, he would have been left with nothing.

After a three-year hiatus, he started up the The Herjavec Group and he admitted that it hasn’t grown as quickly as he thought. “In some ways when you don’t have much money to invest, you stay laser-focused and less willing to take risks. Whereas this time I’ve thrown money at different things, and they haven’t all worked out. “

It was interesting to learn that no one within the company has a title on their business cards. From Herjavec’s perspective, all his staff have the same job – to keep the customer happy.

When asked about giving back, Herjavec started by explaining that culturally in Eastern Europe, you don’t give back. Having said that, he went onto say while he can’t help everyone, he’s chosen causes that have personal meaning to him. And family always comes first.

As Herjavec points out, we all have the same 24 hours in a day, it’s what we do with that time that counts. We have no one to blame but ourselves if we don’t use our time wisely.

Clearly Herjavec has made every second count.

Realistic Expectations

I am always advocating that we need to touch base with our customers, to find out what is happening with them and what we can do to improve our services.

And I do walk the talk. This week we sent out our annual survey to women who are part of the Company of Women community and slowly they are trickling back.

As I read through the feedback, it’s gratifying to learn that we are doing OK, but I find myself gravitating to the few negative ones. Why do we do that? The majority are super- positive, and people have some great ideas and suggestions that we will consider implementing, yet I still get drawn into the negativity of some people.

I find myself getting defensive – wanting to reply and explain how much different aspects of our programs cost and that we’re a small team. Or counter with my feedback on what we have done in the past.

It boils down to expectations. While we are there to support and connect you as much as we can, we can’t make your business a success, only you can do that.

I guess my lesson from all this is that when we ask for people’s opinions, that’s what we get and you have to be prepared to take the good, with the bad, and at least this time there was no ugly.

bizwomen: Day by Day

bizwomen: Day by Day: "Well it is official. I have a book. I picked up copies from the publishers last week and already this week we’ve sold quite a few copies. ..."

Day by Day

Well it is official. I have a book. I picked up copies from the publishers last week and already this week we’ve sold quite a few copies. It does feel strange to think that likely over the long weekend people will be reading about the ins and outs of my life.

I guess I knew that when I wrote it – but it is different now that moment is here. Will I hear back from them? Will they look me straight in the eye again or avoid me? Oh the pangs of self-doubt start to roll in. Why do we do that to ourselves? It also makes me feel vulnerable – not a role I like to play.

The funny thing is that no sooner had the book arrived than other writers approached me about the whole publishing process. Like I am the expert. I mean I am just a few weeks ahead of them, that’s all. But I did meet with some women this week and it strikes me that there is merit in us all getting together to share ideas, resources and support.

Writing a book and getting it published is just the first step. If you don’t do any marketing, it will just gather dust on your bookshelf or sit in your garage waiting for a good home.

Like any product you have to sell, you have to consider who is your target market and focus your energies on reaching them. That’s where I am lucky in a way. My book is aimed at women and is about running a small business while trying to have a life, which means that it will appeal, hopefully, to women in Company of Women and other small business owners.

A fellow author – oh that sounds so sweet – suggested that I post an entry on www.page99test.com How this works is you type in page 99 of your book, and people give you feedback on whether they would buy it or not. Now she did warn me that it could be brutal and you certainly have to leave your ego at the door and don a suit of armour.

Only three people have reviewed the page, and so far one might buy it. One reviewer was a guy, so he just didn’t get it and with the other negative comment, I wanted to email her back to explain. I guess it makes you a bit defensive. But again, it does emphasize the need to be targeted in who want to reach.

So often when you write a book, you put so much of yourself into it, and when the book is actually your story – then even more so. For those of you reading Day by Day. Tales of business, life and everything in between I hope you get something out of the book. Even my kids learned something new about their mother ☺

BEING MUGGED EMOTIONALLY

A few weeks ago one of our team was publicly put down in front of a whole group of people by someone participating in a program. She came back to the office shaking and near tears. When said individual then followed up with an equally attacking email, it was hard to not just retaliate and bring ourselves down to her level. However, we took the high road, even though we were gritting our teeth.

So I read with great interest a recent article by Martha Beck in which she talks about people trying to rob us of our good mood. She called it emotional mugging and explained that there are six types of muggers – from the puppy kickers who take out their frustrations on someone else or the exploding doormats who will take so much, and then explode at the slightest provocation, and who harbour festering hostility towards their targets, to other more serious offenders who long term can damage your core belief in yourself.

The deflaters, and you may even have these in your family, are the ones who burst your bubble and sees virtue in pessimism. They can “take the air out of any good time and make a bad time feel even worse.” shares Beck.

The most insidious is the secret keepers, because you can start to question your own sanity. You know something’s not right but when you talk about it, the secret keeper pounces back, anxious to stop you from learning the truth. The cannibals are the ones who can bring you down in a split second with their tales of doom and gloom. Beck recommends not feeding into this person’s misery but instead reinforce with them that they have the resources to resolve their issues.

The last are the dementors, who take pleasure in publicly humiliating another person. They, Beck points out, are “endlessly unhappy, addicted to the sense of control they get from violating others.” The dementors are the most vicious of the muggers and her best advice was to avoid them completely or if that is not an option, to keep your emotional distance.

To protect yourself from emotional mugging, Beck compares her advice to learning self-defense, except instead of learning karate-do to protect yourself physically, she advocates practicing emo-do – the way of the emotional master.

As for our troubled lady, she most definitely fit into the dementors category and we intend to follow Beck’s advice and keep our distance.

LAST SEEN HEADING FOR…

I have a thing about being on time. Punctuality is important to me and as many of my members will attest, I work hard to finish my events on time. I feel it is a sign of respect to do so.

That being said, twice this week I have been late – for an event and a meeting. Why? Because I got lost. Not only lost, but my GPS had me going around in circles.

By the time I was forty minutes late picking up my volunteer Melanie, I was almost beside myself. I knew I was going to be late for our event and I had the name tags, registration material etc… And sure enough, when we arrived people were waiting for us, several concerned because I am never late. Well after this week, nearly never.

A few days later, I decided to try a different route home from Kitchener. Big mistake. Again following my trusty (or not so trusty) GPS, I started to notice familiar sites – I literally was back where I started from, and suddenly where I thought I had plenty of time to get to my meeting, I was behind and stuck in traffic. Fortunately the people I was meeting with were flexible and we were able to get together, albeit half an hour later.

No one likes to get lost. It makes you feel vulnerable. With places to go and people to see, my frustration level was at an all time high. But it made me realize how it must feel when you are lost in life, when you don’t know what to do next, and are drifting with no sense of direction or inner voice telling you what to do. It’s not a comfortable place to be, and yet all of us have been there at some time in our lives.

As business owners, it can often be when we have some tough decisions to make and we aren’t sure how or whether to make them – whether it be to take that big step and hire staff or undertake a major expense or at the other end of the spectrum, to face the unwelcome reality that your business isn’t working or is not financially viable and it’s time to close the doors.

In his book The Dip, Seth Godin talks about how often we give up when success is just around the corner. Certainly I set myself a time limit and had determined that if I hadn’t found Melanie’s farmhouse by a certain time, I was going to have to give up and sure enough, seconds before that deadline, I found it.

With my second tardy experience, it bothered me more than the people I was visiting, so really I could have cut myself some slack. Maybe we expect too much of ourselves.

Whether you are lost physically or mentally, one thing I know for sure, asking for directions can help you recognize and reach your destination. Talking it out with a friend or family member can bring a different perspective, one that brings objectivity to your situation and help you see a clear path and sense of direction.

LESSONS ON LEADERSHIP AND BUSINESS

Like many I have admired and been in awe of Mandela’s courage after spending 27 years in prison, and so I was interested to read the book Mandela’s Way Fifteen Lessons on Life, Love and Courage by Richard Stengel.

Mandela was 44 when he was first imprisoned and before that time, he would describe himself as an emotional, passionate and sensitive man but when he came out at age 71, he was described as balanced, measured and controlled. “I came out mature” he says.

In this book, the author describes Mandela’s lessons, which as business owners and leaders we can all learn from and grow – both professionally and personally.

1. Courage is not the absence of fear, it’s learning to overcome it.
He would pretend to be brave but inside wasn’t feeling that way, he was just putting on a front.

2. Be measured. Control is the measure of a leader. Calm is what people are looking for in tense situations. As a young man, he was a hot head, easily roused to anger but he emerged from prison as someone almost impossible to rile. He liked to make decisions after considering all the options – think, analyze and act.

3. Lead from the front. Leaders must not only lead, but must be seen to lead. This meant doing things not necessarily to attract attention, but to be doing the same as others, in his case, with the other prisoners. When you lead from the front, you can’t let your colleagues get too far behind.

4. Lead from the back. As much as Mandela liked the limelight, he knew he had to share it. The author compared it to herding cattle, you get behind them and prod with a stick. This style of leadership means listening and getting consensus. Mandela preferred to reach results in a harmonious way, believing that what’s good for you, is good for others.

5. Look the part. Appearances matter. If you want to play the part, you have to wear the right clothes. At any political or social event, Mandela was always the first to stand up and clap; he would greet people, not be greeted by them and was always the host, never the guest.

Mandela’s smile is unique. It spells confidence. When he was released the one message he wanted to convey was that he was a man without bitterness.

6. Have a core principle. Everything else is tactics. Mandela’s core principle is equal rights for all, everything else is a tactic. He is a pragmatist and sets about getting things done.

7. See the good in others. He believes in starting with the assumption that you are dealing with people in good faith. Mandela felt that seeing the good in others might actually make them better. His premise was that if you expect more of people, they often contributed more.

8. Know your enemy. In his youth, Mandela was an amateur boxer and his coach taught him to be nimble and strong, but that he also had to know his opponent. So he learnt Afrikaans as he thought if he could speak his opponents’ language, he could to straight to their hearts.

To him, it was the art of persuasion – you don’t address their brains, you address their hearts. So in business, if you want to make the sale, you address the heart. He would do his homework and prepare for meetings with opponents. And when he won, he never gloated. He wanted to let them save face because then you could turn your enemy into a friend.

9. Keep your rivals close. Mandela never stopped tracking his opponents. In fact he believed that you needed to keep close tabs on your friendly rivals. He wanted to be close enough to see trouble coming.

10. Know when to say no. Mandela was decisive in his decisions, not given to saying “maybe” when he knew it would be “no” in the long run. His advice was that if you are delaying a decision because you are avoiding saying “no” as it is unpleasant, you are better to do it right away, and avoid a heap of trouble down the road.

11. It’s a long game. After 27 years in prison, you learn how to play a long game. He learned how to postpone gratification, whereas our culture rewards speed and impatience is regarded as a virtue.

He advises not to let the illusion of urgency force you to make decisions before you are ready. He prefers to marinate ideas and keep the total picture in mind.

12. Love makes the difference. He always was a romantic, dreaming of love and family. It was a lonely life for him - as a prisoner and when he first came out of prison, as being a celebrity trapped him. Who could he trust? But he remarried at 80 and has found love in his life again.

13. Quitting is leadership too. His greatest act of leadership was renunciation of it. He felt his job was to set the course, not steer the ship and at 80 he retired. He knows that it doesn’t pay to fight over every issue, and sometimes it’s best to call it quits.

14. It’s always both. There are no simple answers to most difficult questions. All explanations may be true but every problem has many causes, not just one. Shades of grey, he observed, are not easy to articulate. Black and white is seductive because it is simple and absolute. We often gravitate to yes or no, when both may be closer to the truth. We need to put ourselves in the shoes of the person with whom we disagree.

15. Find your own garden. When he was in prison, Mandela got permission to grow a vegetable garden. It became is oasis and helped quieten his mind. He believes that each of us needs something from the world that gives us pleasure and satisfaction.

I thoroughly recommend this book. It is a quick and easy read, with lots of meat to it and ideas to ponder on.

An attitude of gratitude

With having a social media intern, I have become much more aware of its impact and have been measuring just how well we are doing in this arena.

So I decided to check the stats on my blog. More people are reading it – thank you. There have been times when I’ve wondered if my blog through which I live out loud about what is happening in my life, is all in a cyber-space vacuum that no one sees.

But what I did find interesting was that my most popular blog was the one I wrote about having a bad day which could indicate several things.

1. People love it when someone else is having a bad time
2. It is much easier for us to focus on the negative rather than the positive
3. My readers could relate to what I was saying
4. All of the above

As someone who is the eternal optimist and one who prefers to focus on the positive, I’d like to think it was number 3. We all have bad days, bad weeks, bad years actually, and perhaps writing about it is cathartic. Having a good vent, helps alleviate some of the frustrations and tensions. And being authentic, it is good to show that all is not always well in the Day/Company of Women camp.

I had to re-read that particular blog to remind myself of why it was so bad. And you know what, in the scheme of things, particularly in light of what is happening in the world, having to cancel a meeting and struggling with computer issues is really not up there in the list of disasters.

All of which leads me to say, that we need to gain perspective, roll with the punches and not take ourselves so seriously.

Let’s face it, we all have bad days, but there is always tomorrow, which for thousands of people in Japan, is not the case. Let’s be grateful for what we have.

Getting over the imposter syndrome

This week I did my interview on the Extraordinary Women TV Show with Shannon Skinner and I am sure you have all been waiting with bated breath to learn what I decided was my proudest moment in my career ☺

Actually it wasn’t easy but after exploring the options with Megan, she helped me clarify for myself what it was – winning the Entrepreneur of the Year Award. I selected this one because I never, ever expected to win, did not have an acceptance speech ready and I valued the recognition from people that I admire and respect. I felt validated.

Like many other women, there are times when I have felt an imposter; that people will catch me and my secret will be out – that I am not really the successful business woman I appear to be.

It is that self-doubt that can hold us back, especially if we become paralyzed in fear.
There is nothing wrong with “faking it until you make it.” And for many of us, that is exactly what we have to do, especially when we are working in a male-dominated arena.

I always remember fashion icon Linda Lundstrom sharing that when she got the call to advise her that she’d won the Canadian Woman Entrepreneur of the Year Award, she thought they’d got the wrong number. A man, she observed, would more be asking why it took them so long to recognize his talents?

Getting back to the interview. It went well, I think. See what I mean. Certainly after a few minutes, I totally forgot about the cameras which may or may not be good thing – time will tell. I haven’t seen the show yet but we will put it up on the site once we do.

So did you come up with your proudest moment?

What are you proud of?

That’s a question I have been asked for my interview on the Extraordinary Women online TV show which is being broadcast live on Tuesday.

Tough one isn’t it. Having been on this planet sixty years now, I’ve seen and done a lot.

I could talk about my family – my daughters and my husband of 38 years or my focus could be more on business. Over the years, I have been involved in starting several organizations for women and children. I am proud of the difference these programs and services continue to make in the lives of families.

Or should I go more personal and talk about my resiliency while coping with cancer and the night I decided to bare all and told the women at Company of Women what was happening with me?

And then there’s always my new book, Day by Day.

All of which goes to say, that I have lived a very full life and have few regrets. So stay tuned – it’s www.extraordinarywomentv.com

And think about it – what would your answer be? Some days, to be honest, it is just about getting up and getting on with life.

SIXTY GOING ON FORTY

I have had a wonderful week celebrating my birthday. I think as we get older we should recognize these milestones.

It started on Tuesday with my “I’m not sixty” birthday party when 20 girlfriends joined us for a girl-fest which was fun. Instead of gifts, I’d asked my friends to donate money towards a grants program I plan to start at Company of Women. Thanks to their generosity we raised $500.

Then Wednesday, THE actual day, I treated myself to some pampering at the spa, followed by lunch with a girlfriend and later dinner with my husband. Then Thursday saw my daughter’s birthday and yet another round of celebrations.

I think I am more troubled by her turning 32 than becoming sixty myself. It seems just yesterday that I was waddling, two weeks overdue, into the restaurant to celebrate my birthday. Boy did we get good service that night – they couldn’t wait to get us out of there for fear I would give birth right on the spot!

Where does the time go? We’ve had fun this week reflecting back on memories of the past. I have known some of my friends for over 30 years and we’ve been through a lot together – good and bad times – but I feel fortunate to have such long-standing friendships.

I even got a card from an old school friend in Scotland – now I’ve known her for 55 years - and I was touched she’d remembered my birthday after all these years. With the recent death of my dear friend Dianne I am reminded of how important our friendships are. They are our touchstones – with each other and ourselves.

Don’t let your business swallow up all your time and energy, because in the end it is our relationships that matter.

TEN TIPS ON MARKETING YOUR BUSINESS

Last week I was invited to serve on a panel to discuss marketing. At first I thought… what do I know on this topic? But as I started to reflect on the growth of Company of Women over the past eight years, I thought maybe I do know a thing or two. Here’s a summary of the information I shared.


1. Know and understand your target audience
A common mistake I find with those in start-up mode is that they don’t drill down enough to determine who is their target audience and as a result, they miss the sale. So often there is an attitude of “if I build it, they will come” well not necessarily.

Even when you have mastered who your ideal client is and how to reach them, it is not a time to get complacent. Marketing is ongoing and you have to be constantly checking in, changing things up to make sure you stay current.

2. Create a buzz.
Every time we start in a new community, we work hard to create a buzz and rely heavily on word of mouth referrals which is still the way we attract new women to the group. Like attracts like and women are especially good at spreading the word on a service or program they’ve found and like. Plus the price is right.

3. Have a website and keep it current. It has to be easy to navigate and written in simple language.

4. Use social media
Get involved with social media – it doesn’t take as much time as you think. If you are reading this, you will know that I have a blog. Company of Women is also on Twitter, LinkedIn and Facebook. If you want to reach younger people – this is the way to go.

5. Provide useful information – it’s not all about you
On our website we have over 300 articles on business and our magazine is a strong marketing tool. It gives credibility to our group and reflects the professional approach we take to working with women.

6. Stay in touch
Keep yourself front and centre with your customers. We send out a monthly e-zine which has useful information as well as a list of our events. Flyers are also sent out on a regular basis, but it is a fine line and bombarding people is one way to lose them fast. Using a program like Constant Contact helps.

7. Give back/volunteer
As the leader of your own company, you have an opportunity to lead by example. When you give back or volunteer in the community, you just never know what the ripple effect will be. For example, through one volunteer activity for example, I ended up receiving an award, which in turn led to paid speaking engagement in Turkey. It was not why I volunteered, but sure was a nice payback.

8. Be good at what you do – go the extra mile
When you act professionally, share your expertise and help someone else, again it can be paid forward. When one of our members was asked by a reporter who had helped her the most, she said Company of Women which led to a full-page coverage in the Toronto Star, coverage that we could never have afforded.

9. Build relationships
Keep in touch with key clients or influencers, not just to discuss business but to offer congratulations for example on a special award or the birth of a grandchild. Those personal touches keep you front and centre in their mind.

10. Ask for referrals
This may seem obvious, but our existing clients are our best sales force. Ask them to write a testimonial or referral you to a friend or colleague.

It is not recommended that you use one approach to market your business, your strategy has to be multi-faceted. Review and track the results so you can measure what is working best for you. Ask people how they found out about you, you might be surprised, and remember to thank the person who has referred you.

ARE WE AHEAD OF THE TIMES?

What motivates you to succeed? What about your staff? And perhaps more important, what's your definition of success?

It has long been viewed by the corporate world that it is money that drives us to get ahead; that external rewards will propel us to do better and work harder for our employers.

In his new book, Drive, author Daniel Pink reveals that this premise is wrong and “four decades of scientific research on human motivation has revealed a mismatch between what science knows and what business does.”

So what does motivate us? “The secret to high performance and satisfaction at work, at school and at home – is the deeply human need to direct our own lives, to learn and create new things and to do better by ourselves and our world.” says Pink.

Now this “discovery” comes as no surprise to me. I’ve known this for years and it’s not that I am a particularly forward-thinking individual. I am confident if you asked other entrepreneurs, especially women entrepreneurs, the reaction would be the same.

My “drive” if you will, has always been to make a difference and one of the reasons many women start a business is to gain control and direct their own lives. And as for the creating new things – again as entrepreneurs we fit the bill.

Having said that, my hope is that our corporate leaders will read this book and implement the strategies suggested, because maybe then they will catch up with us, and as a human race we can all work together towards common goals.

Farmer or Hunter?

Which are you? That was part of our discussion at the recent Company of Women meeting in Cambridge. Speaker, Carole Cameron, author of Splash, An Introvert’s guide to Being Seen, Heard and Remembered, was talking about the way introverts vs. extraverts network.

I was struck by the farmer vs. hunter analogy because in some ways it speaks to the way some of us network. For me a farmer is someone who sows the seeds, follows up and nurtures the relationship to bring it to fruition, while a hunter is someone in for the kill, who will “stalk” the prospective client after meeting them, to the point where there is only one winner, instead of a win-win situation.

It was an interesting discussion. As one member pointed out, the difference between introvert and extravert is that the latter will enter the room and say “here I am” while the introvert is very much “here you are.”

Carole pointed out that while extraverts are quite comfortable initiating, introverts prefer to respond. Social media has become a medium behind which the introvert can blossom but also hide. It is much easier to respond in this way compared to face-to-face. Extraverts on the one hand, prefer to communicate verbally, while introverts like to communicate in writing through articles, books and other publications.

I consider myself to be a “shy extravert” so I found it interesting that my networking preference was very much to “farm” and to build relationships one-by- one. All of which causes me to question whether I am really a closet introvert, or do we change as we get older?

What do you think?

A SALUTE TO SOPHIE

It’s been a sad week here for us at the office where my dogs are part of the fixtures and fittings. We had to say goodbye to our friend Sophie, a ten-year-old English Setter.

Sophie was always the first to greet visitors when they arrived. She would smile – really – dance enthusiastically and bark her welcome. We didn’t need a doorbell with her around.

Making these life and death decisions is hard, and this was sudden. One day she was fine and the next she was showing signs that she was sick, very sick. As we waited for the results, the debate began on what to do if the news was bad. And it was.

We were actually her third owners so she had only been with us for five years, but we loved her from day one. We already had an English Setter, Henry, when we “adopted” her and they looked so alike people were sure they were brother and sister.

And even though she was younger, smaller and a girl, she was the boss. Henry very quickly learned to do as he was told. Yes, likely we could have all taken some lessons from Sophie on how to handle the male species. She wasn’t afraid to stake her claim or get what she wanted but she was a very loving dog who just loved to sit with her head on your lap, looking up at you with her doleful eyes.

We will miss her.