Monday, March 23, 2009

BE CAREFUL WHAT YOU WISH FOR

Just recently I started a LinkedIn Group for Company of Women. At the time, it seemed like a good idea and one that might generate some useful discussion and dialogue between women business owners.

I would love to say that I gave it a lot of thought, that I had carefully crafted my long term goals and had a vision for the group, but I would be lying. It was one of those hasty, why-not decisions. I had the time, was just mastering how LinkedIn worked and what the heck… what’s the worst that can happen?

Well… three weeks later, as our group has rapidly expanded to 83 women, I am now realizing that there’s some truth to the expression – be careful what you wish for.

Now, don’t get me wrong, it is exciting to see this immediate response, my challenge is more what to do with this captive audience. How can I make this group work well, and provide a vehicle for productive discussion, without increasing my workload three-fold?

My decision – I am going to throw it back to the group – who better to tell me what they want to discuss and get out of the process

So if you want to be part of an exciting new discussion group – check us out. Better still, join us and share your views. It’s http://www.linkedin.com/e/vgh/1795964/

At this point my competitive gene is kicking in and I want to make our group the best ever!

Monday, March 16, 2009

Telling your Story

Can you think of an adjective that describes you or your business? Can you now think of a story you could tell that would prove it? Sounds simple, but it is not as easy as it sounds, as women in our workshop Telling Your Story found out.

So often we talk in jargon and don’t drill down enough to get to the core ingredient of our success story. And when we really don’t feel that passionate about what we are doing, that sure shows through when we try to talk about it.

It was when Liz Radzick, the workshop leader, selected a couple of women to illustrate how to do it, that you could see the difference. Asking difficult questions, forcing them to move out of their comfort zone, Liz moved the stories from technical and long-winded, to passionate and interesting, and physically you could see the difference as the women became more comfortable and confident in what they were saying.

It’s good to have some success stories in your back pocket, so that next time when someone asks you how business is, instead of saying busy, busy, busy which tells you nothing, you can tell a story that illustrates how invaluable your services are.

Just listing the features of what you do no longer cuts it in this competitive marketplace, you need to grab their attention. Tell a story that makes it clear how using your services, programs or products will be of benefit.

Tuesday, March 10, 2009

HEY! IT'S NOT ALL ABOUT ME!

Recently I hired a business coach. Being accountable to someone, having to report in each week sure makes you get on with stuff that’s been on your “to do” list for ages. I have my homework and on the whole, I’ve been a “good girl” and got it done, but not all of it and that is when you have to ask yourself why, what is holding you back?

We reached the conclusion that my avoidance was more to do with my priorities and my preference to focus on activities that excite me. Good to know, and so now we are tackling the project differently and working to involve others in the process, so the outcome is not hinging on me.

In reality this is probably a better approach anyway, as then others have some ownership in the end result, and I get to draw on their expertise, knowledge and enthusiasm to make it happen.

It’s all too easy to think it all has to revolve around yourself, when in reality, if your business is going to grow you have to delegate, you need to involve others and you have to let go. I’m a work in a progress. Stay tuned.

Monday, February 23, 2009

FAST FORWARD FIVE YEARS

Do you know what you will be doing five years from now? That was a question I was asked this week, and it was one I found difficult to answer. Not because I don’t have goals or a vision of what I want to achieve, but more that five years is a LONG way out.

In today’s economic unrest, we don’t know what is going to happen tomorrow, next week, next month, let alone five years down the road. When I worked in the non-profit sector, we actually stopped doing five year- strategic plans, because with swings in funding priorities, who knew what the future would bring. It seemed like a wasted exercise, so instead we focused more on the short term – often planning one to three years out.

But there is another reason that I think it is a mistake to plan too far ahead – it can make you too locked into what is down on paper, and you could lose the ability to be nimble when an opportunity arises. To me, it is more important that you are clear on your mission, your focus and target audience – because then you are less likely to get pulled off track.

Now don’t get me wrong, I have operational plans and I’ve found putting my goals down on paper, makes it more likely that I will achieve them. It’s like setting off on a road trip, you are more likely to reach your destination if you’ve set out knowing which direction you are headed.

Monday, February 16, 2009

Cold Calling

Do you like cold calling? No? Well, you’re not alone. It’s not easy to contact a stranger to sell yourself and your product.

However, as Theresa Syer of Syer Hospitality Group pointed out at our workshop last week , if you’ve done your homework, drilled down to who you should contact and researched to see if you have a contact in common – it doesn’t have to be so intimidating.

Her first piece of advice is to make the calls at your best time of the day – no point in making the call when your energy level is low. You need to block of time for prospecting every day, she suggests, and plan your list of questions to uncover future opportunities.

Listen for opportunities within their answers so you can refine your questioning based on their specific information. And don’t jump in if your prospect doesn’t answer immediately. All too often we can’t stand the silence, and leap in, instead of waiting for an answer, she observed.

By the time Theresa finished running through her ten steps to finding new customers it struck me that sometimes we miss the obvious – like asking for referrals. There was much discussion about social networks, but that is clearly a topic for another day.

As Theresa emphasized, develop a positive attitude and persistence. Without regular prospecting, you run the risk of your revenue sources running dry. To learn more, you can always check out our upcoming teleclass on building your customer base.

Monday, February 09, 2009

Tough Decisions

Do you have pets? As many of you know, we have two dogs who come to work with me every day.

Last week we faced a tough decision – Sophie, the younger dog, was sick and we either went with expensive surgery which may or may not work, or we put her down.

As we weighed up the odds, it struck me that this type of decision is somewhat like the ones being faced by business owners across Canada. Do we let staff go or do keep everyone on and run the risk of not making it? Do we close down one office in order to save the rest? Business owners have to do the math, weigh up the pros and cons of their decision, and in some cases may well decide to cut their losses, and close their business.

It’s not easy. I always remember Cora – of Cora’s Breakfast and Lunch, telling us that she made decisions with “her head and heart” sitting side by side on the sofa. Good advice.

What did we decide? Well, the heart won over the head and next week she goes for surgery. At the end of the day, we decided that we owed her that, and if it doesn’t work, we know we’ve done our best by her.

Monday, January 26, 2009

Taking Risks

If you had to come up with a name and song that represented your industry or sector, what would be your answer? This was the challenge facing over 70 members at the recent Company of Women mix & mingle dinner.

We’d pre-arranged for people to sit at tables with their peers and encouraged a sense of abundance instead of competition among the women.

As I wandered around the room, I could see that some groups were really getting into it, while others struggled, particularly those in the finance industry. “we’re black and white, not creative” explained one member of the group, and you certainly could feel their anguish at the task assigned.

One group – the coaches – had us all on our feet, clapping our hands and singing “yes I can” and another did a take on Desperate Housewives, but guess who won? The financial planners or the “Money Honeys” as they may prefer to be called. And their song – the 12 months of financial planning, sung to The Twelve Days of Christmas.

All of which goes to show, that when you step outside your comfort zone, take a risk – you’ve got nothing to lose, and sometimes you actually win.

As the late Dr. David Viscott, author of Risking wrote “If you cannot risk, you cannot grow. If you cannot grow, you cannot become your best. If you cannot become your best, you cannot be happy. If you cannot be happy, what else matters.

So kudos to the Money Honeys.

Tuesday, January 20, 2009

Winter be gone

I am tired of winter. I’ve had enough. I’ve discovered muscles I didn’t know I had, from shoveling the snow to my country girl role – collecting fire wood.

The other day as I was checking the weather forecast on the Internet, I noticed some ads down the side of the page for trips to Fort Lauderdale and other warmer regions. Beam me up I thought. But I also recognized that this was a company that was truly strategic in its advertising. As you’re checking to see just how low the temperature is going, of course, a trip to the sun sounds attractive.

How strategic is your advertising? How well do you understand how your ideal customer thinks, feels and spends her time? It is important to do your homework and invest your advertising dollars wisely, because when you do, you reach your target.

So am I off to Florida? No, not yet, but it sure is tempting.

Monday, January 12, 2009

Always the bridesmaid?

My head is alive with the Sound of Music, which I went to see with a friend this week. It was my Christmas present to her, but of course I got to come too.

Now Sound of Music was a big favourite in our family – from my grandparents who lived with us, to my parents. We all loved Julie Andrews and Christopher Plummer in their roles, and I’m a bit embarrassed to admit it, but I know all the words to the songs (just as well it wasn’t a sing-a-long version.)

At first I was disappointed that we didn’t have the winning Maria perform that night. We had her runner-up in the contest. She was terrific. But then it struck me that coming in second, doesn’t mean you are not any good.

And from a business perspective, just because you don’t land the big order or you don’t get the job, or you get laid off, it doesn’t mean that you aren’t good at what you do either.

I know there have been times when I have been disappointed when something hasn’t come to fruition as I planned, but without fail, something better has been around the corner. What’s the saying, as one door closes, another opens.

So stay the course, believe in yourself, because just like the Maria runner-up, you’ll get your moment in the sun.

Friday, January 02, 2009

10 WAYS TO FEEL GOOD FOR FREE

How do you cheer yourself up? New haircut? Some retail therapy? With the current financial doldrums, these strategies may not be an option, but there are ways to feel good without it costing a cent. In a recent article in Psychologies, the following were listed as ways to feel good for free.

1. For the next seven days, carry out three random acts of kindness every day. Visit www.randomactsofkindness.org for inspiration.

2. Log on to www.just-a-minute.org for free one- minute meditations and join the quest to promote personal peace.

3. Go without your cell phone, Internet, television and newspaper for a day and try living in the slow lane. Curl up with a novel, try a new recipe, or write a letter to a friend.

4. Make it your mission today to give at least five compliments and enjoy how good it feels to make someone else’s day. Visit www.complimentday.com for inspiration.

5. Spend half an hour making a gratitude list. Psychologists believe that experiencing gratitude is a core component of wellbeing.

6. For one weekend, try becoming a tourist in your own town. Most residents rarely visit the tourist attractions on their own doorstep.

7. Call and chat with one of the friends you’ve been meaning to catch up with.

8. Plan a night with your favourite funny DVDs. Psychologists have found that we can raise endorphin levels just be anticipating a good laugh.

9. Spring clean. Not only is mess a background stressor, but research suggests that we subconsciously connect cleaning with purging ourselves of guilt.

10. Sit quietly, without movement for a couple of minutes. When you are still, you become who you are beyond your everyday routine.

Thursday, December 11, 2008

TRUE ROLE MODELS

On Tuesday I attended the Canadian Woman Entrepreneur of the Year Awards Dinner. What a lovely and inspiring event! Now I have been nominated myself several times (always the bridesmaid) but as I listened to the recipients talk, it was obvious to me that they were in a different league.

Not just in what they have achieved financially, but in their attitude - their passion for what they do, their belief in themselves and their team and their ability to use their success to reach out in their communities to make a difference.

My congratulations to every one of you – you truly deserved to win.

Friday, November 28, 2008

Building a Better Future

Over the years I have met and enjoyed chatting to numerous women entrepreneurs, all at different stages in their business, but driven by a passion to succeed, but none can compare with the dream Terri Smith has for her social enterprise.

When I first met Terri she was opening a private school for teens who, for a variety of reasons, didn’t fit into the mainstream educational system. Commendable work, and with a successful campus launched and underway, it would have been all too easy for Terri to sit back and coast.

But no. She saw that there was a glaring need for alternative education for youth whose parents could not afford the high fees, for families that have only known poverty, welfare and disadvantage. She wanted those students to have an opportunity to shine.

This week I visited Terri’s latest campus, located in a humble area of Hamilton. I met some of the students who for the first time in their lives felt they belonged; that someone cared about them, and who were succeeding on their own terms.

Terri offers a wide range of programs, from LINK for new Canadians to Women in the Skilled Trades, a pre-apprenticeship program for young women considering a career in the trades. And she has big dreams – of creating a vocational school that offers students the opportunity to realize their potential – be it through culinary training, picture framing or other practical hands-on, transferable skills.

I left feeling inspired and in total awe of the task Terri has set for herself, but she seems undaunted and you get the feeling, no matter what, her dream will come true. To learn more about AAT School, and how you can help – check the website at http://aat-school.ca

Friday, November 14, 2008

Down with Negativity

Surround yourself with positive people was one of the key messages in a recent talk given by Mac Voisin, President of M & M Foods.

“Get rid of all the negative focus in your business and personal life” he advised. “They take up too much negative energy, he claimed, and just pull you down.”

Voisin is clearly the ultimate optimist and when he, and his lawyer brother-in-law started M & M Foods, they really didn’t have too much to be positive about, but they always looked on the bright side. If asked how things were going, they would put a positive spin on it, even when they knew business was slow; and sure enough, the business grew.

Back in the 80’s the concept of buying ready-prepared food was a new one, but as more and more women entered the workplace, these time-starved customers loved the idea.

Today M & M Foods has over 400 franchises across Canada and is getting established in the US, under the name of My Menu. Voisin also attributes their success to:

 Hiring for attitude, training for skills
 Customer service
 Comprehensive training for staff and franchisees
 Listening
 Staying focused, not getting sidetracked
 Doing due diligence on locations, products, etc…

Friday, October 31, 2008

Tomato Juice Anyone?

I’ve been saying it a lot lately, but I really should read and pay heed to the articles I have been writing – particularly the one on going with the flow and being flexible.

Can you tell I have had a tough day dealing with the unexpected? In July we moved into the country and I think I have done really well coping with snakes in the bathroom, bats in the house. I’ve accepted that mice are just a part of country living and will always co-habit with you.

So what caught me off guard? I can’t even claim that it is only a rural phenomena, but one of our dogs got sprayed by a skunk. I was leaving for work at the time and so I bundled the dogs into the car and headed off to the office. Now it is 50 minutes door to door, not a long drive usually, but with a dog in the back reeking of skunk, I can tell you it seemed a very, very long way.

After advice from different sources, we decided to skip the tomato juice and went straight to the Skunk Off. Now it took three of us to tackle this job – fortunately my son-in-law was around and we looked a pretty picture in the back yard, wearing old clothes and armed with yellow plastic gloves and old towels, all holding the dog down as we sprayed and washed him with the solution.

Completely off his stride, the only way to calm Henry down (the dog, not the son-in-law) was to keep him in my office – door closed of course, so that the ‘eau de skunk’ didn’t totally permeate the place. And there we were all afternoon, my smelly friend and I. Amazingly, after a while I didn’t even notice the odour but maybe that’s because I was beginning to smell too! As I found at my dance class a few hours later. I was definitely not good to know.

And I definitely didn’t get too far in my “to do” list but I guess tomorrow is another day, and hopefully one without stinky dogs! Maybe next time, I’ll just make myself a Bloody Mary with the tomato juice, and all will be well.

Monday, October 27, 2008

When David Meets Goliath

I was interested to read a recent article – Mini-Power Play – in this month’s issue of Canadian Business.

Having heard some of the horror stories from members of negotiating with the big guys, it’s good to know that “negotiating with giants doesn’t have to be one-sided.”

While the author, Andy Holloway, acknowledges that the small company will understandably feel intimidated when dealing with the larger company, he offers some sound advice to protect the industry titans from stealing your ideas and secrets during pre-contract talks.

Never reveal more than you’re comfortable losing, he recommends, illustrating this point with a story of a Canadian farmer selling flavoured sunflower seeds who politely refused to reveal the secret ingredients. This strategy let him hike up his prices because the retailer couldn’t source his product elsewhere.

The key is provide enough information to spark the “giant’s” interest, without giving them anything that could be used to undermine you. Instead, he recommends you build a business case and provide enough evidence to convince the company that your product is worth the investment.

Wednesday, October 22, 2008

Dragon's Den

A small group of us gathered on Monday night to watch the Dragon’s Den. We had a vested interest in watching, because not only was Company of Women member, Marissa McTasney, one of the star pitchers this week, but several of us were part of her presentation. You’re allowed to bring props to the show, and Marissa chose to have 30women showcasing her hard hats, workboots, toolbelts and T-shirts.

It was fun to be part of that day, although I was glad no one asked me what type of handy work I do! The dragons interviewed her for over an hour. That’s a long time to be in the hot seat, but Marissa could answer all their questions, stood her ground and believed in herself. As I watched the extract shown on Monday, I was proud of her, and all the Company of Women members who gave up their day to be on the show with her. Now that’s women helping women.

Thursday, October 09, 2008

Changing the Routine

This fall I decided to change my fitness regime. I was getting bored with the same old, same old and thought it was time to diversify. And if I am being truly honest, apart from the training for the 60K walk, fitness kind of took a back burner this summer. But I was getting too comfortable not working out, and I knew I had to do something So today, when I had my first training session, I realized I not only need to do this, but it felt good to stretch myself physically again.

Now you may be thinking – that’s all very nice but what has that got to do with me. Lots. Especially if you compare fitness to marketing.

It is all too easy to get stuck on the treadmill, producing the same tried and true marketing material to entice new customers. Complacency can lead to loss of business, so even when your business is doing well, you need to continue marketing. And just as I’ve chosen to change the mix on how I get my exercise, so too do you need to develop different marketing approaches to reach your target audience. Who knows, just as I was getting bored with the same routine, your customers or potential customers, are maybe getting bored with the same message from you.

So think about who you want to reach. Can you do that differently? What message do you want to deliver? When we embrace change, we open ourselves up to new territories.

You might be surprised at what you can accomplish, just by taking a fresh look at how you have been communicating. And just as I recognized the value of staying fit and active, in your business you need to stay nimble and quick on your feet, because then you can win the race.

Monday, October 06, 2008

Sometimes men are right, well occasionally

I don’t know about you but I really stew about tough decisions, especially when I know I may hurt the other person’s feelings. I put it off, and I talk myself into thinking it will work out – anything to avoid a confrontation. But I am learning.

And one of the things I am learning is that sometimes, just sometimes mind you, my husband is right. He has his own business too and so is familiar with the trials and tribulations of being an entrepreneur. However, I have been trying to run Company of Women on my own, without his advice, (read interference.)

However, he could see this situation was bothering me and gave me his advice, and for once, I listened and took it. Working in an all-female environment, I can get so caught up in the feelings, rather than the practical, business perspective. He helped me step outside of that and take a hard look at what I needed to do.

Now I wouldn’t want this to go to his head, but then there’s little risk of that – as I am sure he doesn’t read my blog!

Monday, September 29, 2008

Finding Herself

I grew up in the UK, where my grandmother was a big fan of the Royal Family. She had a wonderful collection of hats, and she was in her glory when people would comment on how like the Queen Mother she was. So this week when I had the opportunity to hear the Duchess of York, I thought of my grandmother and her fascination with the Royal Family.

Fergie shared that her early childhood was happy, but that all changed when her mother left. She was 13 at the time and always thought her naughty antics were the cause of the marriage break-up. She believed that if she’d been a good girl, the split would never have happened. So for years, she tried to be perfect, she tried to please and as a result, lost the essence of who she was in her search for approval.

As she talked about her marriage to Andrew and the love they still shared with each other and for their daughters, it struck me as sad that their marriage didn’t work out. But he was at sea, and she saw him for 40 days/year for the first five years. It must have been pretty hard to maintain a strong, intimate relationship and as she said, at 24, they did not have the maturity or courage to take a stand for what they wanted.

As she talked about her journey to find herself, you got the sense that some of the negative media still hurts but she has found her purpose through the different charities she has started to support children around the world. This is her passion and she feels she is putting her celebrity status to good use.

Her talk was honest and real. The organizers kept saying she had to leave because of another engagement, but she stayed on, telling one story after another. It almost seemed as if she didn’t want to leave, maybe because she knew that the women in the audience understood her struggles and she felt validated.

Whatever the reason, she made an impact and I just wish my grandmother had been there to enjoy the moment.

Monday, September 22, 2008

Laughing out Loud

They say that laughter is good for the soul, and it helps burn calories. If this is true – I stand to lose some considerable weight this week as I had the opportunity to listen to two very funny ladies.

The first was Carole Bertuzzi Luciani who spoke at our dinner in Oakville. Now, Carole was my first speaker when I launched Company of Women six years ago, and her ability to take a normal situation and turn it into something worth laughing at is amazing. This time she was talking about the hoops we put ourselves through to lose weight, something many of us in the audience could identify with and her stories and antics, hit a chord. Likewise at the Inspiring Women conference, Deborah Klimmett focused on parenting, raising children and other hot topics such as menopause.

While the issues covered by both the women were different, the delivery was similar. Each talked honestly about her own trials and tribulations – sometimes saying out loud what we may have all thought or felt at one time or another, but never had the courage to verbalize.

I like their honesty – it helps us realize we are not alone, and most importantly that we shouldn’t take life or ourselves too seriously.