Wednesday, January 24, 2007

I have been following with interest the blog on the Business Challenge - especially since Judy Steed asked me to submit something - which I did. -

In writing up my piece, I checked to see who else had submitted comments and was horrified for Susan to see that someone (a disgruntled customer) had used this opportunity to complain about the service she'd received. A business owner's worst nightmare. It is one thing to deal with an angry client one-on-one, or even in a group - but to have to handle the situation in the public domain is another matter.

One hopes that common sense will prevail and that readers will realize that you can't please everyone. I know there are times when I wonder if women have attended the same event when I review the evaluation cards, in that some LOVED the speaker, while others thought she shouldn't give up her day job.

Part of it is people's expectations. In Susan's defence - this woman clearly expected to meet the man of her dreams through Dinnerworks, but he wasn't someone who was ten years older. But when we narrow our expectations and have rigid ideas of who is right for us - we run the risk of not meeting some interesting people, and who knows - someone who was a perfect match (if he exists - but that's a whole other topic!)

At Company of Women, I have members who almost seem to expect big business orders within seconds of handing out their business card and meeting someone for the first time. It ain't going to happen. People do business with people they know and trust, and that takes time. You have to build the relationship.

What do you think?

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